1. Introduction

Welcome to the Privacy Policy of Kiyomi Design Studios. We are committed to protecting your personal data and respecting your privacy. This policy explains how we collect, use, and safeguard your information when you visit our website, use our services, or interact with us. Kiyomi Design Studios, operating under Zenith Design Studio (Pty) Ltd, Registration Number: 19872635491, Tax ID: 9942766852, with registered address at 12-3 Sakura Avenue, Minato, Tokyo, Japan, and branch office at 7 Constantia Main Road, Cape Town, South Africa, is the data controller responsible for your personal data.

2. Information We Collect

We collect various types of information to provide and improve our services:

• Personal Information: This includes your name, email address, phone number, and postal address, which you provide when contacting us, requesting a consultation, or subscribing to our newsletter.
• Project-Related Information: If you engage our services, we collect details about your project, such as architectural plans, design preferences, and budget information.
• Website Usage Data: We collect information about how you use our website, including your IP address, browser type, operating system, referring URLs, pages visited, and the dates/times of your visits. This data is collected through cookies and similar technologies.
• Communications Data: We retain records of your communications with us, including emails, chat logs, and phone call summaries.

3. How We Use Your Information

We use your information for the following purposes:

• Providing Services: To provide architectural and interior design services, including consultations, project planning, design development, and construction oversight.
• Communication: To respond to your inquiries, provide updates on your project, and send you relevant information about our services.
• Marketing: To send you newsletters, promotional materials, and information about upcoming events, provided you have opted in to receive such communications.
• Website Improvement: To analyze website usage data and improve the functionality and content of our website.
• Legal Compliance: To comply with legal obligations, such as responding to subpoenas or court orders.
• Internal Operations: For data analysis, testing, research, and statistical purposes to improve our services and business operations.

4. Sharing Your Information

We may share your information with:

• Service Providers: We may share your information with third-party service providers who assist us in providing our services, such as IT support, marketing agencies, and payment processors. These providers are contractually obligated to protect your information and use it only for the purposes we specify.
• Business Partners: In some cases, we may partner with other businesses to offer joint services. If you use these services, we may share your information with our business partners.
• Legal Authorities: We may disclose your information to legal authorities if required by law or in response to a valid legal request.
• Affiliates: We may share your information with our subsidiaries or affiliates for internal business purposes.

We do not sell your personal information to third parties.

5. Data Security

We take reasonable measures to protect your personal data from unauthorized access, use, or disclosure. These measures include:

• Encryption: We use encryption to protect sensitive data transmitted over the internet.
• Access Controls: We restrict access to personal data to authorized personnel only.
• Security Audits: We regularly conduct security audits to identify and address potential vulnerabilities.
• Secure Storage: We store your data on secure servers protected by firewalls and other security measures.

However, no method of transmission over the internet or method of electronic storage is completely secure. Therefore, we cannot guarantee the absolute security of your information.

6. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Specifically:

• Customer Data: We retain customer data for the duration of our business relationship and for a period of seven years thereafter to comply with tax and accounting regulations in both Japan and South Africa.
• Marketing Data: We retain marketing data until you unsubscribe from our marketing communications.
• Website Usage Data: We retain website usage data for up to two years for analytics purposes.

7. Your Rights

You have the following rights regarding your personal data:

• Access: You have the right to access the personal data we hold about you.
• Rectification: You have the right to correct any inaccurate or incomplete personal data.
• Erasure: You have the right to request the deletion of your personal data, subject to certain exceptions.
• Restriction: You have the right to restrict the processing of your personal data in certain circumstances.
• Portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format and to transmit it to another data controller.
• Objection: You have the right to object to the processing of your personal data for direct marketing purposes.
• Withdrawal of Consent: If we are processing your personal data based on your consent, you have the right to withdraw your consent at any time.

To exercise these rights, please contact us at privacy@kiyomidesignstudios.com or write to us at 12-3 Sakura Avenue, Minato, Tokyo, Japan.

8. Cookies and Similar Technologies

We use cookies and similar technologies to collect information about your use of our website. Cookies are small text files that are stored on your device when you visit a website. We use cookies for the following purposes:

• Essential Cookies: These cookies are necessary for the functioning of our website and cannot be disabled.
• Analytics Cookies: These cookies allow us to analyze website usage and improve our website.
• Marketing Cookies: These cookies are used to track your browsing behavior and display relevant advertisements.

You can control cookies through your browser settings. However, disabling cookies may affect your ability to use certain features of our website. For more information, please see our Cookies Policy.

9. International Data Transfers

As we operate in both Japan and South Africa, your personal data may be transferred to and processed in countries outside of your country of residence. We will take appropriate measures to ensure that your personal data is protected in accordance with this Privacy Policy and applicable data protection laws, including the use of standard contractual clauses approved by the European Commission.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will post any changes on our website and, if the changes are significant, we will provide a more prominent notice. Your continued use of our website or services after the posting of changes constitutes your acceptance of the updated Privacy Policy.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

Kiyomi Design Studios
12-3 Sakura Avenue
Minato, Tokyo, Japan
Email: privacy@kiyomidesignstudios.com
Phone: +81 44-381-5436 (Japan)
7 Constantia Main Road
Cape Town, South Africa
Phone: +27 64 215 5832 (South Africa)